Housing Disrepair Claims
If your landlord has failed to repair your home, you may be able to claim for repairs and compensation.
- Council & housing association tenants
- No Win, No Fee
- Repairs and compensation support
Are you eligible?
Answer yes to all three.
- Council or housing association tenant?
- Have you reported the issues?
- Are repairs still outstanding?
Yes to all three? You can make a claim.
What you can claim for
Common disrepair issues we help with.
- Damp and mould
- Active leaks
- Broken boiler or heating
- Faulty electrics
- Drainage issues
- Broken or rotten windows
- Vermin or insect infestation
- Damaged roof
- Crumbling plaster
- Defective brickwork
- Other structural repairs
The process
How it works
A clear path from enquiry to repairs and compensation.
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Complete our form
Tell us about your situation so we can check eligibility.
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Share your evidence
Photos, videos, and messages to your landlord help build the case.
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Survey inspection
An independent surveyor may visit to assess the disrepair.
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Letter of Claim
Your solicitor formally notifies your landlord and starts the claim.
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Repairs & compensation
We push for repairs and negotiate the best compensation available.
Your rights
Your landlord must keep your home safe and fit to live in.
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Landlord & Tenant Act 1985
Structure, exterior, heating, water, gas and electrics must be kept in repair.
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Homes Act 2018
Your home must be fit to live in — including damp, mould and leaks.
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Your claim
If reported repairs are ignored, you may be able to claim.
FAQs
Quick answers about housing disrepair claims.
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If you are a Council or Housing Association tenant, have reported the disrepair to your landlord, and the repairs have not been carried out within a reasonable time, you may be eligible to make a housing disrepair claim.
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Common issues include:
- Damp and mould
- Active leaks
- Broken boiler or heating
- Faulty electrics
- Drainage issues
- Broken or rotten windows
- Vermin or insect infestation
- Damaged roof
- Crumbling plaster
- Defective brickwork
- Other structural repairs
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Most housing disrepair claims are handled on a No Win, No Fee basis, meaning you will not usually pay legal fees if your claim is unsuccessful (subject to the terms of your agreement).
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Your landlord cannot legally evict you simply because you have exercised your legal rights by making a genuine housing disrepair claim.
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Helpful evidence includes:
- Photos or videos of the disrepair
- Emails, letters, or texts reporting the issue
- Repair reference numbers
- Medical evidence if your health has been affected
Do not worry if you do not have everything—we can still assess your claim.
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Every case is different, but many claims are resolved within several months. More complex cases may take longer.
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Yes. One of the main aims of a housing disrepair claim is to get the necessary repairs completed.
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If your landlord has failed to carry out repairs they are responsible for, you may be entitled to compensation for inconvenience, damage to belongings, or the impact on your health, depending on your circumstances.
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Usually, your landlord should be given a reasonable opportunity to carry out the repairs first. If you have only recently reported the issue, it may be too early to make a claim, but we can still advise you.
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Possibly. Having rent arrears does not automatically prevent you from making a housing disrepair claim. Each case is assessed individually.
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Simply complete our online enquiry form or speak to one of our advisors. We will assess your situation and let you know if you may have a claim.
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Our team will review your information, assess your eligibility, and contact you to explain the next steps if your claim can proceed.
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That is completely fine. Submit an enquiry anyway, and our team will review your circumstances and let you know whether you may have a valid claim.
Start your housing disrepair claim
Complete our short claim form, and we will assess your claim.